Epona provides Brinkhof with ContactManager

Rotterdam, 18 December 2009 – An increasing number of law firms notices the importance of good relationship management. In addition to providing regular legal advice and conducting cases, sharing knowledge and information with relations is a growing responsibility for lawyers. To efficiently manage contacts, the use of a Client Relationship Management System is essential. Especially a system that is in keeping with the day to day legal practice. Brinkhof, an Amsterdam based law firm that is driven by innovation in their service as well as in their organization, is taking the step to implement such a technological solution. Their choice of ContactManager under scribes their vision.

Increased work efficiency is one of the developments that is currently taking place in the legal market. Epona meets these developments by delivering products that improve IT infrastructures for the professional services market. Epona’s CRM system ContactManager not only makes it possible to manage contacts, but also to streamline processes.

Brinkhof is a law firm for innovative players that are active in dynamic markets such as electronics, IT, media, internet, telecommunications, pharmaceutical/biotech, health care and energy. In these international markets they conduct cases and offer legal advice on patents, copy rights, brands and models, regulation, competition and IT/outsourcing. Brinkhof views itself as a center of legal expertise and wants to share its knowledge with customers in the best possible way. By using ContactManager employees can meet the needs and interests of the market and of their individual contacts. Relations only receive the information that is relevant to them.

Ruprecht Hermans, partner at Brinkhof and patent lawyer: “We consider proper ICT support to be of important value. A good CRM system is part of this vision. Our choice has been to go with ContactManager.”

Good management of client relations requires up to date information. To provide users of CRM with proper information, ContactManager makes use of the database of the Chamber of Commerce and the international Zip code database to enrich contact information. This shortens the time spent on importing contact data and increases the quality. In addition, ContactManager integrates with Microsoft Word, Microsoft Outlook and various mobile devices like BlackBerry, iPhone and Windows Mobile. Users of ContactManager can also approach the system via a web based connection. This provides the legal professional with the most accurate information, at all times and at any place.