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Job: Entry level tech support

Location: USA

 

Job Summary (Primary Function)

Provides technical assistance and support to computer end users for Windows computer users. This includes broad Windows 10, 8.1, 8 and Microsoft Office 365, and Microsoft Office (Word, Outlook, Excel, PowerPoint), Adobe.

Job Responsibilities (Essential Functions)

1. Set up and troubleshoot software for users, training on the use of specific software, for clients of software company.
2. Responds to inquiries regarding system operations and diagnoses software problems.
4. Instructs users in use of software.
5. Provides updates, status, and completion information to manager and / or users.
6. Will occasionally read how to manuals, or webpages to determine system needs or enhancements, or ways to assist clients.
7. Maintains regular and reliable attendance, may also work from home occasionally.

 

Other Responsibilities

8. Adheres to all company policies and procedures.
9. Other duties / responsibilities may be assigned to this position at the manager’s discretion.

 

Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability)

 

1. Training
Job Knowledge

  • Extensive Working knowledge of PC’s, and related hardware.
  • Windows Operating Systems and Office 365 software.
  • Excellent verbal, written and interpersonal communication skills.
  • Working knowledge and proficiency in Microsoft Office Operations and Applications (i.e., Word, Excel, PowerPoint, Outlook, etc.) required.
  • Bonus and Extra consideration given to people with SharePoint or Document Management Experience.

Experience

  • This Job requires six months on the job to become minimally proficient.

Education

  • Technology experience preferred over formal technology education.

 

How to apply

If you’re interested in this position, please submit your CV and motivational letter to info@epona.com. Feel free to choose any format you deem fit for your application, like video, writing, PowerPoint or any form that portraits you in the best way. We’re looking forward to your application.