Duplicate Email Dialogue Box
If a user attempts to place an email into a destination folder that already contains a duplicate of the email, the user might be prompted with the Duplicate Email dialogue box. There are two options:
- Choose Save the email with follow up number to add a version number extension to file name.
- Choose Don’t save the email to not move a duplicate into the destination folder
*Note: If this does not happen for you then you have most likely configured your settings in a manner that does not save duplicates. See the section noted in the red box below.
*Note: To configure preferences for duplicate emails, see Configuration 2.3.2 Preferences.