In our experience, a lot of questions asked to corporate legal departments turn out to be about routine situations or procedures. Answering these questions however consumes a serious amount of your time. Time you’d rather spend on complex legal matters that require your value and expertise. That is why we developed SmartLegal Helpdesk: a Microsoft Teams or webbrowser based chatbot that users in your company can ask legal questions.
This Machine Learning trained “virtual paralegal” will figure out what the prevailing and best fitting answer is to the question based on your DMS data and historical answers. If the answer isn’t suiting to the users needs, SmartLegal Helpdesk can automatically create a new matter for your legal professionals to follow up on. This saves you time, gets users questions answered faster and makes the creation of new matters even easier.