SmartLegal Helpdesk

SMARTLEGAL HELPDESK

SmartLegal Helpdesk allows corporate legal departments to get frequently asked legal questions answered more quickly, without spending extra time.

In our experience, a lot of questions asked to corporate legal departments turn out to be about routine situations or procedures. Answering these questions however consumes a serious amount of your time. Time you’d rather spend on complex legal matters that require your value and expertise. That is why we developed SmartLegal Helpdesk: a Microsoft Teams or webbrowser based chatbot that users in your company can ask legal questions.

This Machine Learning trained “virtual paralegal” will figure out what the prevailing and best fitting answer is to the question based on your DMS data and historical answers. If the answer isn’t suiting to the users needs, SmartLegal Helpdesk can automatically create a new matter for your legal professionals to follow up on. This saves you time, gets users questions answered faster and makes the creation of new matters even easier.

PRODUCT PREVIEW

Learn more about SmartLegal Helpdesk, ask for a demo.

BENEFITS

HELP USERS FIND THE RIGHT ANSWER

Users can ask questions in natural language to an intelligent chatbot, pointing them to the right resources.

ADD VALUE WHERE YOU ARE NEEDED

Not all questions can be answered by SmartLegal Helpdesk, perhaps a situation is new or unique in it's own way. SmartLegal Helpdesk can help you create new matters in a matter of minutes.

REPORTS FOR NEW INSIGHTS

A handy set of standard reports allow you to see what type of information is often requested, and to what matter the requests are related allowing you to further improve your services.

IMPROVE RESPONSE TIMES

By helping users find the right answer, you can offer 24x7 fast legal advice to your organisation.

YOUR OWN DMS AS KNOWLEDGEBASE

The pointers given by SmartLegal Helpdesk come from your own DMS, meaning you are in control over the given answers.

WORKS ON EVERY DEVICE

Because SmartLegal Helpdesk offers both a Microsoft Teams chatbot and a webbased environment, this service works on any device with a browser and internet access.

WHAT FORWARD-LOOKING LAW FIRMS ARE SEEKING

With Epona’s foresight of Office 365’s development pace and Microsoft’s full weight behind AI and other business-transforming functionality, this offers what forward-looking law firms are seeking in the evolving legal industry.

Mr. Ryan Helmer - IT Manager at Greene Espel, PLLP

A VALUED PARTNER

Epona continues to demonstrate they are a valued partner to our practice of legal advocacy.

Bobbin Singh - Executive Director at Oregon Justice Recource Center

MAKING EVERYTHING EASIER

Epona made it easy for our users to capture documents and emails, conduct searches of unstructured data and did so by using the familiar Microsoft Office interface. Epona promised and then delivered exactly what we needed.”

J. Michael Melchert - Partner at Melchert Hubert Sjodin